A self-service kiosk is an interactive tablet or touchscreen computer that allows a customer to access information or services without directly interacting with a person.
Implementing self-service kiosks can allow a business to scale operations more quickly and efficiently while at the same time reducing costs.
Visitors can perform self-service activities independently without waiting for employee assistance while employees can focus on other tasks that provide more value to customers or benefit from face-to-face interaction.
